Returns & Exchanges

At Quartz Watch, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return policy for all unworn items in their original packaging. If your new watch doesn't meet your expectations, our streamlined process ensures a hassle-free exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original presentation box with all protective films and tags intact, ensuring it is securely packed for transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection and Refund

  Once our horologists inspect the item to confirm its condition, we will process your refund or ship your replacement within 5 to 7 business days.